work with members of the public?
find some of your clients do not want to engage with your service?
looking for quality C.P.D. (Continuing Professional Development)?
We understand that the biggest stumbling block for many front-line staff is getting your clients to let you in. Their reluctance to engage prevents them from receiving the support you offer.
We have applied our experience of working with people in a variety of settings including Youth Offending Teams, Schools, Alternative Providers and Charities to designing a practical, one-day workshop to help overcome these barriers to engagement.
Identifying barriers to engagement
Being a good role model
Building a relationship with the service user
Making it about them
Understanding language barriers
Dealing with challenges
Understanding Vocabulary & Jargon
Body language & speaking clearly
Assertive vs Aggressive
Meet staff from other services
Share good practice