Fluence in Professional Services

 


The professional services sector is heavily reliant on human expertise.
Organisations who thrive in this space are held to account for the decisions that they make. However, excellent service can often seem intangible and the pressures of automation are forcing innovation in pricing mechanisms and business models.

Fluence provides you with the tools you need to future-proof your services and to adapt to inevitable changes that will hit the sector over the coming decade.

 

  • Audit current processes and behaviours
  • Define your organisational identity and values
  • Automate complex high-level tasks

Get ahead of skills shortages

Make human expertise go further by automating a range of complex, high-level tasks.

Overcome pricing pressures

Maintain service quality and consistency in an increasingly price-sensitive marketplace.

Adapt to commoditisation trend

New digital competitors are entering the industry en masse. Fluence facilitates the digitization of your services, allowing you to put a digital version of yourself directly into the hands of customers.

Embrace the power of automation

There is a huge opportunity in automation, but there is also an enormous risk of falling behind.

Inform Strategy

The first step in the development of great A.I. is to truly understand your own commercial processes.

Fluence technology provides unparalleled insight into the underlying decision values, biases, and idiosyncrasies of your current operations. There is incredible value in understanding why a certain report looks good or bad. Fluence helps you to quantify how decisions are currently made, in order to improve the quality and consistency of all future activities.

 

 

Mitigate Risk

Reliance on human expertise is expensive and it comes with its own set of risks.

It is difficult to quantify how ‘gut instinct’ decisions or how subjective opinions are truly formed. Thanks to Fluence, it becomes possible for large organisations to audit their deicision-making processes. Our objective is to allow leadership teams to audit the performance of entire teams, without undermining the integrity or freedom of the people involved.

Fluence offers teams leverage forensic linguistics to identify entirely new types of risk and to track them autonomously, on a continuous basis.

Automate Business Processes

Business intelligence is evolving.

It is now possible for AI to play a far more significant role in day-to-day activities. Fluence facilitates the reliable conversion of lessons learned from prior activities, into a reliable decision-assistant for all future business activities.

Our goal is to allow you to set your own rules, set your level of automation, and customise your processes.